Support

Contact and FAQ for the app “Santa WANTED” (サンタ募集中)

Last updated: October 31, 2026

We answer in English or Japanese, on business days (U.S. Central Time). When reporting a bug, please include your User ID (see below) so we can look into it faster.

Before you contact us

Finding your User ID

You can play the App without creating an account, so we have no other way to find your data. When you contact us or ask us to delete your data, please include the User ID issued in the App.

Open Settings from the gear icon at the top left of the home screen
Tap “Copy” next to “User ID (for support)” near the bottom
Paste it into your email and send it

The User ID may not appear while you are offline. If so, restart the App where you have a connection.

FAQ

I want to move to a new device / continue on another device

In Settings, go to “Account Link (transfer to a new device)” and use “Sign in with Apple” (iOS) or “Sign in with Google” (Android). Once linked, sign in with the same Apple ID or Google account on the new device to bring over your progress and purchases.

If you have already started playing on the new device, that progress will be replaced by the data you are transferring. A confirmation screen appears first, so please check it before continuing.

My purchase is not showing / it disappeared after reinstalling

Restart the App where you have a good connection; your purchases are checked again on launch. If that does not help, try “Restore Purchases” in the Shop. If it is still not resolved, email us with your User ID and the date and time of the purchase.

I want my data deleted

You can delete it at any time from “Delete Account” in Settings. If you have already removed the App, email info@wellsteria.com with your User ID. The steps, and what is deleted and what is kept, are on the account deletion page.

I want a refund

Refunds are handled by the store you bought from; we cannot issue refunds directly.

App Store: request a refund from Apple at reportaproblem.apple.com.
Google Play: see Google’s refund help page.

I don’t know how to progress

The in-game year starts in January. January to April is the training period, when you raise your elves, reindeer and dwarves. Letters start arriving, and deliveries begin, in May. “Advance Time” moves the game forward one week; after a while you can use it again.

I want to start over / reinstalling did not reset my progress

Deleting and reinstalling the App does not reset your progress (the App reads the same data back using the identifier kept on your device). To start fresh, tap “Start Over” in Settings and confirm. You will start from January with no characters.

Your current progress (month, characters, presents and tree) is all erased and cannot be recovered. Your subscription, Monthly Pass and costumes are kept.

I found a bug

Please send us these three things: (1) your User ID, (2) your device and OS version, and (3) which screen you were on and what you did when it happened.